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m&i Parkland-Klinik Bad Wildungen GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Anke Maas

Leitende Physiotherapeutin

Im Kreuzfeld 6
34537 Bad Wildungen-Reinhardshausen

Phone: 05621 -706-815
Fax: 05621-706-705
Mail: ed.kinilk-dnalkrap@saam.ekna

Markus Bornmann

Pflegedienstleitung

Im Kreuzfeld 6
34537 Bad Wildungen-Reinhardshausen

Phone: 05621 -706-840
Fax: 05621-706-705
Mail: ed.kinilk-dnalkrap@nnamnrob.sukram

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No