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Kreisklinik Roth

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Guntram Rudolph

Beschwerdemanagement

Weinbergweg 14
91154 Roth

Phone: 09171 -802-224
Mail: ed.htor-kinilksierk@kcabdeef

Rabea Viereckl

Leitung Qualitäts- und Risikomanagement

Weinbergweg 14
91154 Roth

Phone: 09171 -802-6623
Fax: 09171-802-111
Mail: ed.htor-kinilksierk@lkcereiv.r

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes