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MediCare Flughafen München Medizinisches Zentrum GmbH - AirportClinic M

Complaint management

Patient-oriented praise and complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Contact persons

Contact persons

Martin Maierthaler

Pflegedienstleitung

Phone: 089 -975-63390
Fax: 089-975-63306
Mail: ed.tropria-hcinum@relahtreiam.nitraM

Advocates

Liudmila Mössinger

Krankenschwester

Phone: 089 -975-63350
Fax: 089-975-63306
Mail: ed.tropria-hcinum@regnisseom.alimduil

Input options and surveys

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: No