Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Sissi Artmann
Diplompsychologin/Koordinatorin für Lob, Fehler und Beschwerden
Vinzenz-von-Paul-Straße 8
84503 Altötting
Phone:
08071
-71-586
Mail:
ed.obk@nnamtra.issis
Sieglinde Mayer
Stelle für Beschwerdemanagement
Vinzenz-von-Paul-Straße 8
84503 Altötting
Phone:
08071
-71-594
Mail:
ed.obk@reyam.ednilgeis
Kathrin Czernin
Zentrale Stelle Beschwerdemanagement
Vinzenz-von-Paul-Straße 8
84503 Altötting
Phone:
08071
-71-550
Mail:
ed.obk@ninrezc.nirhtak
Advocates
Marianne Deißenböck
Patientenfürsprecherin
Vinzenz-von-Paul-Straße 8
84503 Altötting
Phone:
08071
-71-313
Mail:
ed.obk@kceobnessied.ennairam
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |