AGAPLESION BETHESDA KRANKENHAUS BERGEDORF GgmbH

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Markus Linniek

Qualitätsmanager

Phone: 040 -72554-1011
Fax: 040-72554-1002
Mail: ofni.bkb@keinnil

Anonymous input options exist: Yes
Website of the contact form

Meinungen, Lob und Beschwerden können auch anonym auf dem Kontaktformular eingegeben werden.

Patient surveys were conducted: Yes

Kontinuierlich erfolgt eine postoperative Patientenbefragung in der Anästhesie statt.

Referral surveys were conducted: Yes