Vitos Klinikum Hochtaunus Standort Bad Homburg

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Verfahrensanweisung (VA) Beschwerdemanagement

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Eingangsmeldug innerhalb von 5 Tagen

Klemens Kropp

QM-Koordinator

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Permanente Patientenbefragung

Referral surveys were conducted: No