Zentrum für Psychiatrie Emmendingen / Psychiatrische Tagesklinik Lahr

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Eveline Hug

ärztl. Leitung der TK

Mehdi Rashid

Patientenfürsprecher

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Befragung im Dreijahresrhythmus

Referral surveys were conducted: Yes

Befragung im Dreijahresrhythmus