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Evangelische Elisabeth Klinik

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Katrin Schmidt

Leiterin Service und Organisationsentwicklung

Lützowstraße 26
10785 Berlin

Phone: 030 -2506-113
Fax: 030-2506-119
Mail: ed.dsj@tdimhcs.nirtak

Advocates

Britta Förster

Patientenfürsprecherin

Lützowstraße 26
10785 Berlin

Phone: 030 -2506-1
Fax: 030-2506-119
Mail: ed.dsj@retsreof.attirb

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes