Privatklinik Dr. Amelung GmbH

Complaint management

Structured complaint management was introduced: Yes

Patientenbefragung aller Patienten. Zufriedenheitsrate von >98%

Written concept exists: No

Handling of oral complaints is regulated: No

Handling of written complaints is regulated: No

Time targets for acknowledgement are defined: No

Bettina Nitzschke

PDL

Altkönigstraße 16
61462 Königstein im Taunus

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes