Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Maria Heitzig
QM Pflege
07901 Schleiz
Phone:
03663
-467-74323
Mail:
ed.zielhcs-kinilk-hcabnrets@giztieh.m
Maria Heitzig
QM Pflege
07901 Schleiz
Phone:
03663
-467-74323
Mail:
ed.zielhcs-kinilk-hcabnrets@giztieh.m
Advocates
Ilona Grüner
Patientenfürsprecher
07901 Schleiz
Phone:
03663
-467-0
Fax: 03663-467-72012
Mail:
ed.zielhcs-kinilk-hcabnrets@ofni
Adelheid Knopf
Patientenfürsprecher
07901 Schleiz
Phone:
03663
-467-0
Fax: 03663-467-72012
Mail:
ed.zielhcs-kinilk-hcabnrets@ofni
|
Anonymous input options exist: Yes Website of the contact form info@sternbach-klinik-schleiz.de |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |