Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Christine Rüd Karpf
Qualitätsmanagerin
Phone:
08051
-68-100690
Mail:
ed.kinilK-neohcS@kcenesoRgnunieMerhI
Manuela Schillinger
Qualitätsmanagerin
Phone:
08051
-68-100690
Mail:
ed.kinilK-neohcS@kcenesoRgnunieMerhI
Dina Aberni
Schön Komfort Patientenbetreuung
Phone:
08051
-68-100690
Mail:
ed.kinilK-neohcS@kcenesoRgnunieMerhI
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Wir fragen alle Patient:innen bei der Entlassung, ob sie mit der medizinischen, therapeutischen Behandlung und den Serviceleistungen zufrieden waren (Fragebogen zur Patientenzufriedenheit, Fragebogen zum Therapieangebot). |
| Referral surveys were conducted: No |