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MediClin Klinik am Brunnenberg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Susan Hartmann

Qualitätsmanagementbeauftragte

Phone: 037437 -8-1005
Mail: ed.nilcidem@nnamtrah.nasus

Ina Rustemeier

Sekretariat Kaufmännische Direktion

Phone: 037437 -8-3234
Mail: ed.nilcidem@reiemetsur.ani

Susan Hartmann

Qualitätsmanagementbeauftragte

Phone: 037437 -8-1005
Mail: ed.nilcidem@nnamtrah.nasus

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No