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AMEOS Klinikum Lübeck

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Daniela Laatz

Qualitätsmanagerin

Kahlhorststraße 33
23562 Lübeck

Phone: 04561 -611-4250
Fax: 04561-611-4549
Mail: ed.soema@ztaal.aleinad

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No