Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Rita-Maria Vogt
Qualitätsmanagementbeauftragte
Phone:
0361
-654-1044
Fax: 0361-654-1081
Mail:
ed.trufre-hkk@tgovr
Frau Juliane Körber
Juliane Körber
Patientenfürsprecherin
Phone:
0361
-6541909-
Mail:
ed.trufre-hkk@nirehcerpsreufnetneitap
Anonymous input options exist: Yes Website of the contact form |
Patient surveys were conducted: Yes |
Referral surveys were conducted: Yes |