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St.-Marien-Hospital Marsberg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Heinrich Lake

Stellvertretender Hausoberer

Marienstraße 2
34431 Marsberg

Phone: 02992 -605-5015
Mail: ed.grebsram-kb@ekal.h

Advocates

Hans-Georg Sauerland

Patientenfürsprecher

Marienstraße 2
34431 Marsberg

Phone: 02992 -605-0
Mail: ed.grebsram-kb@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes