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ANregiomed Klinikum Ansbach

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Kerstin Meier

Beschwerdemanagement

Phone: 0981 -484-32279
Fax: 0981-484-2878
Mail: ed.demoigerna@kitirkdnubol

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes