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Sauerlandklinik Hachen gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Ursula Schmidt

Sekretariat GF

Phone: 02935 -808-439
Fax: 02935-808-99439
Mail: ed.kinilkdnalreuas@tdimhcs.u

Advocates

Klaus Plümper

Patientenfürsprecher

Phone: 02935 -2243-
Mail: ed.enilno-t@repmeulp.k

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No