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Klinik Bassum, Psychiatrische Tagesklinik Standort Diepholz

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Melanie Kolkhorst

Qualitätsmanagement

Marie-Hackfeld-Straße 6
27211 Bassum

Phone: 05441 -972-130
Fax: 05441-972-102
Mail: ed.dkl-nekinilk@tsrohklok.m

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No