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Salus gGmbH, Tagesklinik Köthen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes

2023-10-09
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

zeitnahe Rückmeldung

Contact persons

Andrea Schütt

Leitung Qualitätsmanagement

Phone: 0391 -60753-391
Fax: 0391-60753-33
Mail: ed.asl-sulas@tteuhcs.a

Advocates

Johannes Lewek

Pfarrer

Phone: 0162 -5527240-
Mail: ed.asl-sulas@kcebenrab.c

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes