Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Hermann Lüken
Ehrenamtlicher Patientenfürsprecher
Phone:
02131
-529-2000
Mail:
ed.ssuen-eirtaihcysp@ofni
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: Yes |