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die stadtklinik im diako

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Claudia Perzl

Beschwerdestelle

Phone: 0821 -3160-6227
Fax: 0821-3160-6219
Mail: ed.grubsgua-okaid@elletsedrewhcseb

Anonymous input options exist: Yes
Website of the contact form

Flyer zum Beschwerdemanagement stehen allen Patienten, Angehörigen und Besuchern der stadtklinik zur Verfügung.
Patient surveys were conducted: Yes

Kontinuierliche Befragung. Unterschiedliche Fragebögen für ambulante und stationäre Patienten.
Referral surveys were conducted: No