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KIRINUS Schlemmer Klinik

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Björn Schultz

Geschäftsführer

Phone: 08041 -8086-0
Fax: 08041-8086-200
Mail: ed.sunirik@ztluhcs.nreojb

Niki Scheinast

Geschäftsführer

Phone: 08041 -8086-0
Fax: 08041-8086-200
Mail: ed.sunirik@tsaniehcs.ikin

Advocates

Niki Scheinast

Geschäftsführer

Phone: 08041 -8086-200
Mail: ed.sunirik@tsaniehcs.ikin

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No