Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Nina Mosen
Qualitätsmanagementbeauftragte
Kaiserstraße 50
45468 Mülheim an der Ruhr
Phone:
0208
-305-42184
Fax: 0208-305-2700
Mail:
ed.ailitnoc@nesom.n
Nina Mosen
Qualitätsmanagementbeauftragte
Kaiserstraße 50
45468 Mülheim an der Ruhr
Phone:
0208
-305-42184
Fax: 0208-305-2700
Mail:
ed.ailitnoc@nesom.n
Advocates
Friedhelm Thöing
Patientenfürsprecher
Kaiserstraße 50
45468 Mülheim an der Ruhr
Phone:
0208
-305-0
Mail:
ed.ailitnoc@latipsoh-neiram.ts
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |