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Evangelisches Lukas-Krankenhaus Gronau gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Elke Sikorski

Beschwerdemanagerin

Phone: 02562 -79-212
Fax: 02562-79-213
Mail: ed.nekinilk-oelav@iksrokis.ekle

Advocates

Reinhild Wantia

Kommissarisch Ehrenamtliche Patientenfürsprecherin, Abteilungsleitung des Sozialpsychiatrischen Dienstes/ Kreis Borken

Phone: 02861 -681-6007
Mail: ed.nekrob-sierk@aitnaw.r

Anonymous input options exist: Yes
Website of the contact form

info.gronau@valeo-kliniken.de
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes

Die geriatrische Fachabteilung führt Einweiserbefragungen durch.