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HELIOS Klinikum Meiningen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Claudia Holland-Jopp

Klinikgeschäftsführerin

Phone: 03693 -90-0
Fax: 03693-90-1234
Mail: ed.tiehdnuseg-soileh@tnemeganamedrewhcseB-NGM

Kevin Nothnagel

Leitung Qualitätsmanagement- und Datenschutz

Phone: 03693 -90-0
Fax: 03693-90-1234
Mail: ed.tiehdnuseg-soileh@tnemeganamedrewhcseB-NGM

Tamara Burkardt

Leitung Unternehmenskommunikation

Phone: 03693 -90-0
Fax: 03693-90-1234
Mail: ed.tiehdnuseg-soileh@tnemeganamedrewhcseB-NGM

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes