Complaint management
| Structured complaint management was introduced: Yes |
|
seit dem 01.07.2020 ist das Feedbackmanagement zentral für die Bearbeitung aller Feedbacks in den Häusern des Ortenau Klinikums zuständig. Es kommt ein zentrales Konzept zum Feedbackmanagement zur Anwendung. |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Nicole Wußler
QMB/ Feedbackmanagement
Oberwolfacher Str. 10
77709 Wolfach
Phone:
0781
-472-4953
Fax: 0781-472-4902
Mail:
ed.mukinilk-uanetro@tnemeganamkcabdeef
Advocates
Waltraud Armbruster
Patientenfürsprecherin
Oberwolfacher Str. 10
77709 Wolfach
Phone:
07834
-970-343
Mail:
ed.mukinilk-uanetro@retsurbmra.duartlaw
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey Clinotel-Patientenbefragung |
|
Referral surveys were conducted: No . |