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KMG Klinikum Luckenwalde

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Doreen Ruthenberg

Verantwortliche für das Beschwerdemanagement

Phone: 03371 -699-946
Fax: 03371-699-171
Mail: ed.nekinilk-gmk@grebnehtuR.D

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

Findet im 3-Jahres-Rhythmus statt.
Referral surveys were conducted: Yes

Findet im 3-Jahres-Rhythmus statt.