Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Stephan Müller
Unternehmenskommunikation und Marketing
Phone:
0228
-6481-13947
Mail:
ed.tiehdnuseg-soileh@2relleum.nahpets
Stephan Müller
Unternehmenskommunikation und Marketing
Phone:
0228
-6481-13947
Mail:
ed.tiehdnuseg-soileh@2relleum.nahpets
Advocates
|
Anonymous input options exist: Yes Beschwerden können in unseren Lob- und Beschwerdemanagementbriefkasten in der Eingangshalle eingeworfen werden. |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |