Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
/tnemeganamedrewhcseb/tlahtnefua-rhi/nirewhcs/nekinilk/ed.tiehdnuseg-soileh.www//:sptth
Alexander Langguth
Beschwerdemanagement
Phone:
0385
-520-5970
Mail:
ed.tiehdnuseg-soileh@htuggnal.rednaxela
Anonymous input options exist: Yes via E-Mail und Briefkasten |
Patient surveys were conducted: Yes fortlaufende Befragungen im Haus |
Referral surveys were conducted: Yes für einzelne Fachbereiche |