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Johanna-Etienne-Krankenhaus

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Zentrales Beschwerdemanagement

Phone: 02131 -529-79772
Mail: ed.suahneknark-enneite-annahoj@ofni

Advocates

Helmut Schulz

Unterstützung der Patienten

Phone: 02131 -529500-
Mail: ed.suahneknark-enneite-annahoj@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes