LVR-Klinik Bonn - Kinderneurologisches Zentrum

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Silvia Rottland

Presse- und Öffentlichkeitsarbeit

Waldenburger Ring 46
53119 Bonn

Werner Supp

Ombudsperson

Waldenburger Ring 46
53119 Bonn

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes