Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Bärbel Knoche
Qualitätsmanagementbeauftragte
Kirchenweg 15
87459 Pfronten
Phone:
08363
-693-448
Mail:
ed.kinilk-znezniv@ehconk.lebreab
Eva Köpf
Qualitätsmanagementbeauftragte
Kirchenweg 15
87459 Pfronten
Phone:
08363
-693-448
Mail:
ed.kinilk-znezniv@fpeok.ave
Advocates
Christian Schneider
Patientenfürsprecher
Kirchenweg 15
87459 Pfronten
Phone:
08363
-693-448
Mail:
ed.vza@redienhcs
|
Anonymous input options exist: Yes Website of the contact form intern (Fragebogen) möglich |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |