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Max-Planck-Institut für Psychiatrie

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Katja Melzer

Lob- und Beschwerdemanagement

Kraepelinstraße 2-10
80804 München

Phone: 089 -30622-0
Mail: ed.gpm.hcysp@gnugerna

Alexander Herrmann

Lob- und Beschwerdemanagement

Kraepelinstraße 2-10
80804 München

Phone: 089 -30622-8152
Mail: ed.gpm.hcysp@gnugerna

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No