Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Jens Mehrhardt
Beschwerdemanagement
Steinweg 13-17
26122 Oldenburg
Phone:
0441
-236-6052
Mail:
ed.suahneknarksehcsilegnave@edrewhcseb
Frauke Kollhoff
Stellvertretende Patientenfürsprecherin
Steinweg 13-17
26122 Oldenburg
Phone:
0441
-236-6053
Mail:
ed.suahneknarksehcsilegnave@sfp
Erhard Kaling
Patientenfürsprecher
Steinweg 13-17
26122 Oldenburg
Phone:
0441
-236-6053
Mail:
ed.suahneknarksehcsilegnave@sfp
Anonymous input options exist: Yes |
Patient surveys were conducted: No |
Referral surveys were conducted: No |