Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Jens Mehrhardt

Beschwerdemanagement

Steinweg 13-17
26122 Oldenburg

Phone: 0441 -236-6052
Mail: ed.suahneknarksehcsilegnave@edrewhcseb

Advocates

Frauke Kollhoff

Stellvertretende Patientenfürsprecherin

Steinweg 13-17
26122 Oldenburg

Phone: 0441 -236-6053
Mail: ed.suahneknarksehcsilegnave@sfp

Erhard Kaling

Patientenfürsprecher

Steinweg 13-17
26122 Oldenburg

Phone: 0441 -236-6053
Mail: ed.suahneknarksehcsilegnave@sfp

Anonymous input options exist: Yes
Patient surveys were conducted: No
Referral surveys were conducted: No