Complaint management
| Structured complaint management was introduced: Yes |
|
VA-Beschwerdemanagement |
| Written concept exists: Yes |
|
VA-Beschwerdemanagement |
| Handling of oral complaints is regulated: Yes |
|
VA-Beschwerdemanagement |
| Handling of written complaints is regulated: Yes |
|
VA-Beschwerdemanagement |
| Time targets for acknowledgement are defined: Yes |
|
VA-Beschwerdemanagement |
Contact persons
Michael Radde
Qualitäts- und Risikomanagementbeauftragter
Phone:
0211
-958-2261
Fax: 0211-958-2704
Mail:
ed.nekinilk-dkkv@eddar
Advocates
Hildegard Heiligtag
Patientenfürsprecherin
Phone:
0211
-7560-100
Fax: 0211-7560-0
Mail:
ed.nekinilk-dkkv@ofni
|
Anonymous input options exist: Yes Briefkästen auf der Station |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |