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Psychosomatische Tagesklinik Passau

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Stefan Streit

Leiter externe Kommunikation

Graneckerstraße 1
94036 Passau

Phone: 08541 -206342-
Mail: ed.uassap-eg@tiertss

Advocates

Hans-Peter Sedlmaier

Patientenfürsprecher

Graneckerstraße 1
94036 Passau

Phone: 08592 -880-0
Mail: ed.diehcsgew-suahneknark@gnafpme

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes