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Helios Amper-Klinikum Dachau

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Katharina Stark

Beschwerdemanagement

Phone: 08131 -76-224
Mail: ed.tiehdnuseg-soileh@krats.anirahtak

Advocates

Rita Klausnitz

Patientenfürsprecher

Phone: 0176 -54899055-
Fax: 08131-76-247
Mail: ed.oohay@ztinsualkatir

Thea Zimmer

Patientenfürsprecher

Phone: 0176 -54899055-
Fax: 08131-76-247
Mail: ed.oohay@ztinsualkatir

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes