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Helios Klinik Lutherstadt Eisleben

Complaint management

Patient-oriented praise and complaint management

Structured complaint management was introduced: Yes

Written concept exists: No

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Contact persons

URL

/edawos-aerdna/nosrep/liforp/retiebratim-eresnu/tobegna-resnu/nebelsie-tdatsrehtul/nekinilk/ed.tiehdnuseg-soileh.www//:sptth

Contact persons

Andrea Sowade

Sekretäriat Geschäftsführung

Phone: 03475 -90-1401
Fax: 03475-90-1015
Mail: ed.tiehdnuseg-soileh@edawos.aerdna

Input options and surveys

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes