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Helios Kliniken Kassel, Geriatrie Kaufungen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Silvia Kraushaar

Pflegedienstleitung

Sophie Henschel Weg 2
34260 Kaufungen

Phone: 05605 -945-608
Mail: ed.tiehdnuseg-soileh@raahsuark.aivlis

Advocates

Lieselotte Hiebenthal

externe Patientenfürsprecherin

Sophie Henschel Weg 2
34260 Kaufungen

Phone: 05605 -4897-
Mail: ed.hn-krd@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes