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Klinikum Freising GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Andrea Stege

Qualitätsmanagerin / Riskomanagerin des Klinikums

Phone: 08161 -24-3207
Mail: ed.gnisierf-mukinilk@MQ

Advocates

Walburga Braun

Patientenberatung

Phone: 08161 -24-5581
Mail: ed.gnisierf-mukinilk@ofni

Traudl Feller

Sekretariat Psychosomatik

Phone: 08161 -24-5581
Mail: ed.gnisierf-mukinilk@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No