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Klinikum Oberlausitzer Bergland gemeinnützige GmbH - Standort Zittau

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Stefanie Brückner

Miarbeiterin Qualitätsmanagement

Phone: 03583 -88-1000
Mail: ed.bo-k@ofni

Stefanie Brückner

Miarbeiterin Qualitätsmanagement

Phone: 03583 -88-1000
Mail: ed.bo-k@ofni

Advocates

Gabriele Preisner

Patientenfürsprecherin

Phone: 03583 -701-569
Mail: ed.xmg@uattiz.ghs

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: No