Complaint management
| Structured complaint management was introduced: No |
| Written concept exists: No |
| Handling of oral complaints is regulated: No |
| Handling of written complaints is regulated: No |
| Time targets for acknowledgement are defined: No |
Contact persons
Bettina Heiber
Hygiena / QMG / Medizinprodukte
Fuggerstr. 23
10777 Berlin
Phone:
030
-23601-0
Fax: 030-23601-110
Mail:
ed.grebeneohcs-kinilk@rebieh.anitteb
Advocates
Frau Möschl
Patientenfürsprecherin
Fuggerstr. 23
10777 Berlin
Phone:
030
-23601-471
Fax: 030-23601-110
Mail:
ed.nilreb@aeigyh-grebeneohcs-ftap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: No |
| Referral surveys were conducted: No |