German hospital directory

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Ulm Anke

Qualitätsmanagerin

Allee nach Sanssouci 7
14471 Potsdam

Phone: 0331 -9682-2008
Fax: 0331-9682-2019
Mail: ed.renaixela@mlu.a

Christel Ewert

Patientenfürsprecherin

Allee nach Sanssouci 7
14471 Potsdam

Phone: 0331 -9682-2916
Fax: 0331-9682-2019
Mail: ed.renaixela@pkjs

Anonymous input options exist: Yes
Website of the contact form

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes

St. Josefs-Krankenhaus Potsdam-Sanssouci