Theresienklinik Würzburg

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: No

seit 2016 definiert

Michael Brück

Michael Brück

Verwaltungsleiter, Prozesseigner

Domerschulstrasse 1 + 3
97070 Würzburg

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: No