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HESCURO KLINIK Bad Brückenau

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Ralph Pleier

Krankenhausdirektor

Phone: 09741 -898-1000
Fax: 09741-898-1009
Mail: ed.krpvf@reielp.hplar

Ines Seitz

Qualitätsmanagementbeauftragte

Phone: 09741 -898-1590
Fax: 09741-898-1009
Mail: ed.krpvf@zties.seni

Advocates

Schneider Christina

Patientenführsprecherin

Phone: 09741 -898-0
Mail: ed.krpvf@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No