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Marienhospital Oelde

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Andrea Pollmeier

Qualitätsmanagmentbeauftragte


33245 Gütersloh

Phone: 05241 -507-4035
Fax: 05241-507-4490
Mail: ed.latipsoh-htebasile-tknas@teatilauq

Advocates

Helga Lutterbeck

Patientenfürsprecherin


33245 Gütersloh

Phone: 02522 -99-0
Mail: ed.edleo-latipsohneiram@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes