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Helios Klinik Zerbst/Anhalt

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Ute Gaertner

Sekretariat Klinikgeschäftsführer

Phone: 03923 -739-220
Fax: 03923-739-299
Mail: ed.tiehdnuseg-soileh@rentreaG.etU

Explanations

seit 01.10.2020 Herr Markowsky


Advocates

Helmut Markowsky

Patientenfürsprecher

Phone: 03923 -739-270
Mail: ed.tiehdnuseg-soileh@ykswokraM.tumleH

Anonymous input options exist: Yes

Meinungsbögen
Patient surveys were conducted: Yes

Service Monitor
Referral surveys were conducted: Yes