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VAMED Klinik Hagen Ambrock

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Claudia Frank

Feedbackmanagement

Phone: 02331 -974-1060
Fax: 02331-974-1069
Mail: ed.tiehdnuseg-demav@knarf.aidualc

Advocates

Renate Mathey

Patientenfürsprecher

Phone: 02331 -974-0
Mail: ed.tiehdnuseg-demav@yehtam.etaner

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes