To the hospital’s home page

St. Vincenz-Krankenhaus

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Bernadette M. Putz

Geschäftsführerin

Phone: 05251 -86-1403
Mail: ed.znecniv@ettedanreb.rs

Advocates

Albert Götte

Patientenfürsprecher

Phone: 05251 -527788-
Mail: ed.znecniv@ettedanreb.rs

Regina Berndt

Patientenfürsprecherin

Phone: 05251 -34549-
Mail: ed.znecniv@ettedanreb.rs

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes