Klinik für Psychosomatische Medizin und Psychotherapie

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Claus Enneper

Beschwerdemanager

An der Hössen 23
26655 Westerstede

Otto Hüfken

Patientenfürsprecher

An der Hössen 23
26655 Westerstede

Anonymous input options exist: Yes
Website of the contact form

Anonyme Beschwerden können nicht bearbeitet werden

Patient surveys were conducted: Yes

Kontinuierliche Patientenbefragung auf den Stationen

Referral surveys were conducted: Yes